What type of clothing is provided, what winter clothes should we bring, and what shoes should we pack?

You’ll receive an HX expedition jacket, which is windproof and water-resistant but not built for warmth. We recommend packing layers, including thin wool base layers. Waterproof trousers/pants are essential for excursions—without them, you may not be allowed on a zodiac. You only need to bring shoes to wear on the ship and during excursions in South America. A thick down jacket can be sufficient, depending on your warmth preference, but it doesn’t need to be bulky.

Will we receive a jacket onboard?

Yes! We’re excited to announce that all guests traveling to Antarctica in 2024/25 will receive our brand-new, high-quality blue expedition jacket. At HX, we are committed to protecting the remote areas we explore for future generations. This wind- and water-resistant jacket is made from recycled materials, with a reduced carbon footprint of 7.12 kg CO2e and crafted with sustainable practices, including an Ecovadis Sustainability Rating of Platinum (top 1%). It’s available in sizes XS to XXXL.

Do we need waterproof trousers, and what gear should we bring?

Yes, you’ll need waterproof trousers. Additionally, it’s important to bring warm layers of clothing with you. Waterproof trousers are essential; without them, you may not be allowed on a zodiac.

What kind of shoes do you recommend?

Muck boots are mandatory for nature landings in Antarctica and are loaned to all passengers for free. Rubber boots (similar to Muck boots, with a rubber bottom and neoprene upper) are provided and available in sizes 32-50 EU (1-15 UK and 1.5-15.5 US). We have different types of boots, including the ones for wide calves. Should you prefer, you can bring your own; however, please note that the requirement is that the sole and lower part of the boot must be rubber boots/wellies. These boots are mandatory and will go through biosecurity cleaning and a biocide dip when leaving and returning to the ship. Also, remember to pack shoes to wear on the ship. 

Can you recommend brands for waterproof gloves or trousers?

We recommend Helly Hansen (remember to use your online HX Explorers discount code if you are a member of our loyalty programme) or other companies that offer high-quality ski gloves and waterproof trousers. More information can be found here: | HX Hurtigruten Expeditions UK 

Do I need hiking boots?

Yes, you’ll need hiking boots if you’re visiting the Falkland Islands or if your voyage includes stops in South America. However, if you're on an Antarctic-only voyage, hiking boots are not necessary, as muck boots are provided for use in Antarctica. You can also use the muck boots in the Falklands, so bringing your own hiking boots is optional.

What type of gloves are best?  

Liner gloves paired with thicker wind and waterproof gloves is ideal.

What is the luggage allowance for charter flights?

Each person can bring one checked bag (23 kg) and one carry-on bag (8 kg).

Will we receive a packing list?

Yes, you’ll receive a detailed packing list in your travel documents, which will be sent approximately one month before your trip.

Can we bring walking sticks on board?

Yes, you can bring walking sticks on board. We also provide walking sticks for all guests on all landings, and the expedition team will take them ashore for you.

Do we need shoe cleats or spikes?

No, spikes are not permitted, and you won’t need them for your trip.

Do we need a hat?

Yes, a well-fitting hat or one with a chinstrap is recommended due to the windy conditions. Additionally, because of the intense sun, some guests prefer a hat with a peak to keep the sun off their face.

Can we bring a waterproof case for our phones? 

Yes, you can bring a waterproof case to protect your phone from water splashes during Zodiac rides. We also recommend using a neck strap for extra safety and convenience. 

What activities are included? 

All passengers can enjoy a variety of included activities such as nature landings, expedition cruising, wildlife spotting, Polar Plunges, lectures, and workshops. These activities are designed to enhance your experience without requiring additional sign-ups. 

Are there optional activities that are not included? 

Yes, we offer several optional activities that require registration onboard and may have limited capacity. These include kayaking, snowshoeing, the science boat (Citizen Science programme), and camping. Please note that kayaking, snowshoeing, and camping come at an additional cost, while the science boat is free. Some activities, such as kayaking, also have mandatory briefings that you must attend before participating. 

Can you pre book trips? 

You can pre book some excursions in Buenos Aires before or after the voyage, but nothing can be booked for Antarctica voyage itself, unless your itinerary includes the Falklands 

How does the camping work? 

Camping is an exclusive, lottery-based activity limited to 30 participants due to environmental regulations. Those interested will enter the lottery, and participants are randomly selected. Camping is highly weather-dependent, and we cannot guarantee that it will be available on every expedition. 

How are optional activities organised? 

For optional activities like kayaking and snowshoeing, participants who sign up will be divided into groups (A, B, C, D, etc.). Each group will take turns participating, with Group A going first, followed by Group B, and so on. How many groups can participate depends on the sea and ice conditions as well as the number of passengers who sign up. While we strive to accommodate as many groups as possible, completing all groups is not guaranteed. 

How do I register for activities? 

A briefing will be held onboard to explain how to register for optional activities, including their requirements and availability. Some activities will also have their own mandatory briefings, which you must attend to participate. 

How does the ballot work for excursions, and what is the likelihood of not getting any lottery activities?

There is only one lottery activity—camping—limited to 30 participants due to regulations. Kayaking and snowshoeing are not lottery-based. The likelihood of not getting any of the lottery activities depends on the number of passengers on board and how many wish to participate.

Can two people share the same tent, and where do we camp?

Yes, all tents are for two people. Solo travellers will be paired up, as tents must have two occupants. Our Expedition Team will assess the camping location. 

When do we put our names on the camping list?

You can add your names to the camping list after attending the relevant onboard briefing.

How often is the Polar Plunge activity offered during the trip? 

The Polar Plunge is typically offered once per trip. 

What should we wear for the Polar Plunge? 

Most guests wear swimwear for the Polar Plunge, but you can also opt for long-sleeve tops for added comfort. 

Will we stop at the Penguin Post Office?

This depends on the itinerary you booked and the weather conditions we encounter during your expedition.

How do you deal with the Drake Shake?

Seasickness medication, wristbands, and rest provide relief during rough crossings. Please consult your doctor for further guidance. Additionally, motion sickness tablets are available onboard for €1 each, but it's advised to bring your preferred tablets with you.

Can we bring items with us for onshore landings? 

Yes, you can bring anything you can carry comfortably in your hand or backpack, such as a camera. However, food is not allowed unless it is medically necessary. 

Is there complimentary ground transportation from the Airport to the Hotel? 

This is dependant on the package you have booked. Please contact our local customer service centre and someone will be happy to help. 

How do we book an airport transfer?

Please contact our customer service team for details regarding airport transfers. If you booked your flights through HX, then your transfers to the ship are included.

How many people are expected on our Antarctica trip?

The maximum capacity is 500 passengers on MS Roald Amundsen and MS Fridtjof Nansen and 200 guests for MS Fram.

What are the flight timings?

Flight timings for the pre-voyage flight are provided at the hotel by our local representatives. Post-voyage flight information will be communicated onboard the ship by our Expedition Team.

What time do the included flights to Ushuaia depart? 

Flights are planned to depart between 7:00 a.m. and 9:30 a.m. Specific departure times will be shared by our hospitality team at your hotel. Subject to change. 

What are the flight details for the charter between Buenos Aires and Ushuaia? 

Flights are planned to depart in the morning. Specific departure times will be shared by our hospitality team at your hotel. Subject to change. 

What happens if I book my flights through HX?

If you booked your flights through HX, please check your itinerary document for flight details, as no additional flight documents will be sent.

Is there an HX Explorer App?

Yes, the HX app is your digital companion while onboard. You can use it to view the daily programme, book excursions, and make table reservations in Aune and Lindström for all mealtimes. While the app is only available for use onboard, we recommend downloading it before boarding, as onboard WiFi may be limited in remote regions. You'll receive login information during embarkation and can download here:

https://apps.apple.com/gb/app/travel-hx/id6670555362

https://play.google.com/store/apps/details?id=com.travelhxapp.TravelHXApp&hl=en_GB&gl=GB

Can I bring my own alcoholic beverages onboard?

No, only alcohol from our bar, restaurants, and cabin mini bars can be consumed onboard. If you bring alcohol with you, please hand it to our crew during embarkation, and they’ll return it to you on the final day of the sailing. However, with our all-inclusive service, there's no need to worry!

Will I need certain visas?

Remember to bring your passport, regardless of your nationality. It’s your responsibility to obtain any visas and travel documents required by the countries you visit during your trip. Please check your travel documents, as visa information will be included. If you already have your travel documents, it may be too late to apply for a visa unless it's a simple eTA or ESTA. Additionally, ensure that your passport has at least 6 months validity from the end of your trip. 

Is the new UTAS course free, or do we have to pay for it? 

While the course typically has a fee, it is offered at no cost to our guests travelling to Antarctica. HX covers this as a complimentary perk, providing an exciting and educational experience. 

Are there USB connections onboard?

All outlets are two-pin EU 220v style. Regarding USB ports, they are available in all cabins on MS Roald Amundsen, MS Fridtjof Nansen, and MS Fram.

Is WiFi complimentary?

Yes, WiFi is complimentary and available throughout the ship. However, connectivity may be limited due to the remote areas we explore. We recommend completing any phone updates and downloading apps and media before boarding the ship.

Is there a shop or anything for sale onboard?

Yes, there is an onboard shop that offers a range of products, including clothing, souvenirs, books, and travel essentials. You cannot buy waterproof trousers in the shop.

Are there laundry facilities on board, and is it available for all guests?

Yes, there are laundry facilities on board, but no self-service options. A next-day laundry service, charged per item, is available to all guests. Suite guests have one bag of laundry per day included in their stay.

Are drones allowed on the ship or in Antarctica?

Unfortunately, drones are not allowed either on the ship or during excursions and activities off the ship.

What types of card payments are accepted onboard?  The ship accepts Visa, MasterCard, and AMEX for onboard purchases. However, thanks to the all-inclusive nature of your voyage, most of your needs are already covered! 

Is there a bar on board, and is alcohol charged separately?

Yes, there is a bar onboard. Our expeditions are all-inclusive, meaning most drinks are free. Some selected premium drinks are available for an additional cost.

Can I tip onboard servers?

Tipping is not expected at HX, as service charges are not added to your bill. If you wish to thank the crew, you can leave a tip at Reception or in the tipping box. Collected tips are shared among crew members, but please do not tip individuals. Officers and the Expedition Team are excluded from this.

What is the bed size, and are hair dryers available?

The bed size will depend on the cabin you have chosen. However, hair dryers will be available in any cabin - on any ship.

Is there a professional photographer on board who shares their photos?

Yes, we have an onboard photographer on every expedition. They share a selection of photos in your HX Logbook, which you’ll receive after returning home.

What onboard medical facilities are available?

There is a medical centre staffed with one doctor and at least one nurse.

Does the onboard medical facility provide prescribed medication?

No, the onboard medical facility does not supply prescribed medication. It’s important to pack enough of your prescribed medicine to cover the entire length of your trip.

Do I need to do a medical before travelling?

Yes this is a requirement for all of our passengers. More information can be found here: https://www.travelhx.com/en-gb/support/practical-information/entry-requirements/?tab=medical-screening-form

Why do I need to complete a Medical Screening Form?  

Due to visiting remote locations where medical services can be limited, especially in polar regions - it’s essential for us to know about any health issues. The health and safety of our guests and crew are our top priorities, which is why our Medical Screening Form is required for Expeditions to Antarctica. For more detailed information on this topic, click here. 

When can I submit the Medical Screening Form?  

Guests, including children - should submit their signed Medical Screening Forms 4 to 8 weeks before departure to allow Vikand Medical sufficient time to review them. You can submit your form earlier but be aware that this may delay your screening results. Doctor’s signatures are valid for 6 months, so if your medical condition changes closer to the sailing date - please inform us, as you may need to resubmit your forms. For more detailed information on this topic, click here. 

What should I do if I fail the medical screening?

Only around 0.1% of our guests fail the medical screening. Please reach out to [email protected] for more information.

What happens when my medical screening is declined?

As part of our Medical Screening Form Promise, if your Medical Screening Form is declined for medical reasons by Vikand Solutions, HX will provide a full refund for all bookings made through them, including flights, hotels, and ground transportation. However, for any arrangements made outside of HX, you'll need to check your travel insurance for coverage. This promise is valid for new bookings on Antarctica cruises departing from October 1st, 2024. The Medical Screening Form must be submitted via the Vikand portal at least four weeks prior to departure. Forms submitted after this period may not qualify for a refund. This offer does not apply to rescheduled or cancelled cruises, and claims must be submitted within a specified time after your return date.

Do you recommend taking medication for seasickness, and when should we apply sea sickness patches?

Please consult your doctor for further guidance on seasickness medication. Patches work best if applied before you start feeling sick.

Is travel insurance absolutely necessary?

Yes, comprehensive travel and health insurance that covers medical evacuation and repatriation (returning you to your home country for medical reasons) is a must for your trip. 

Is there a way for solo travellers to mix with fellow solo travellers?

Yes, we have a ‘welcome’ event for solo travellers, typically on the first or second day on board. There are solo tables during both lunch and dinner, and the head waiter will accommodate any requests.

What evening entertainment is there?

Evening entertainment includes lectures, workshops, wildlife viewing, and access to the Science Centre. Additionally, there are bars and restaurants on board for a relaxing evening.

What benefits do solo travelers receive when booking with HX?

Solo travellers can find reduced solo supplements on every sailing.

Why is it important to book early as a solo traveler?

HX sets aside cabins with reduced solo supplements, but once they sell out, the full solo supplement applies. Early booking ensures you secure your preferred cabin.

What kind of social atmosphere can solo travellers expect onboard?

HX fosters a warm and welcoming community for solo travellers, with flexible dining arrangements and opportunities to socialize or enjoy solitude as preferred.

What are the typical daily temperatures in Antarctica at this time of year?

Temperatures may vary from season to season, but they range from -6°C to 6°C (21°F to 43°F). It will feel warmer on sunny days and colder on windy days.

How does the 20-hour daylight affect sleeping and activities?

During the Antarctic summer, there is increased hours of daylight - which means more flexibility for activities and more opportunities to explore and enjoy your surroundings. Cabins and Suites are also equipped with blackout curtains to help you sleep comfortably despite the extended daylight.

What is temperature in my cabin?

Cabins have adjustable thermostats for your comfort.

What time zone is Antarctica in? 

Antarctica uses the same time zone as Argentina (Buenos Aires/Ushuaia), which is Argentina Time (ART), UTC -3. 

What are the chances of seeing whales?

The chances of seeing whales are lower in the early season (October to November) and increase significantly from December onwards when they become more active in the area. We frequently see whales and other Antarctic-specific species, so please bring your binoculars with you and remember you have to be looking to see!

Is the Aurora Australis visible?

No, the Aurora Australis is not visible due to the Midnight Sun during the Antarctic summer.