Help & FAQs
Browse our collection of help topics and FAQ’s
FAQs
We accept Visa, Mastercard, Maestro, American Express, UnionPay, and JCB.
Please Note:
Some card providers may charge a foreign transaction fee for cards issued outside the EU, UK, and US when processing the payment, please check with your bank regarding these fees. Hurtigruten is not responsible for this fee and does not receive any portion or benefit from these fees.
If you booked through a travel agent, this does not apply to you. Please contact them directly for any questions you have.
À la carte dining option | On the ships that have a Lindstrøm restaurant, suite guests are offered the chance to have all their meals here. Reservations must be made on board and are offered upon availability.
Room service | This service is offered to selected suite guests free of charge only, within the Lindstrøm opening times. (Suite number for MS Roald Amundsen and MS Fridtjof Nansen: 800, 801, 700, 701, 932, 919, 856, 849, 756, 749)
Suite check-in | Are first to check in as per our timeslot system. An exclusive welcome area in Lindstrøm is available for suite guests, where they may meet and greet some of the ship officers.
Welcome greeting | On embarkation day, the suite guests will find a carabiner watch, a bottle of champagne, and a welcome greeting from the captain in their suite after check-in.
Turn-down service | Suite guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.
Laundry service | This service is free of charge for all suite guests.
Minibar | Daily replenishment of the minibar is included for suites (The first round is included, any additional refills will charged ).
For those on Santa Cruz II, only guests who book a suite will receive:
Welcome greeting | On embarkation day, all guests will receive a complimentary Galapagos wildlife book and a reusable water bottle. Suite guests will receive an additional welcome gift in their cabin.
Turn-down service | Guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.
Wi-fi | Guests will receive limited complimentary Wi-fi access. Additional Wi-Fi is available for purchase, but due to the Galapagos’ remote location, please be aware that the internet connection is intermittent and low-bandwidth.
Wetsuit rental | Wetsuit rental is complimentary for guests on request.
You can find the latest booking terms and conditions here.
For all other terms and conditions including My Account, HX Explorers loyalty programme, Passenger Rights, Cookie, and Privacy Policy, please click here.
The Ship Manifest Information Form (SMIF) is necessary for immigration offices, flight tickets, and customs - and needs to be completed across all our Expedition Cruises and Ships. The form needs to be completed by all guests who are joining us onboard.
How to complete the form?
You can complete the form online, by clicking the link below.
You will need your Booking ID, Passport Details Etc.
Once you have completed the form, please return it to us as soon as possible and no later than 8 weeks prior to your voyage departure.
To start filling in your Ship Manifest Information Form, please click here.
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